Effectiveplaint Management : The Business Case For Cust, De Bernd Stauss. Editorial Springer International Publishing Ag En Inglés

Descripción

Discover the essential guide to mastering customer complaints and transforming them into a powerful business strategy with "Effectiveplaint Management: The Business Case for Cust" by renowned author Bernd Stauss. Published by the prestigious Springer International Publishing AG, this hardback edition is an invaluable resource for professionals seeking to enhance customer satisfaction and loyalty. Written in clear English, the book spans 495 pages of insightful analysis and practical advice, providing readers with a comprehensive understanding of complaint management. With an ISBN of 9783319987040, this book is a must-have for business leaders and customer service managers dedicated to excellence in their field. Dive into the pages of this expertly crafted work and unlock the secrets to turning customer grievances into opportunities for growth and innovation.